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BG Reynolds Bitters Now Available
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  • Shop Products
    • Syrups
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    • Merch
    • Mugs & Glassware
    • Books
  • Special Collections
    • Tiki Necessities
    • Seasonal Favorites
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  • Wholesale
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    • The Oracle
    • Batch Cocktail Calculator
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BG Reynolds Syrups
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Home › BG Reynolds FAQ

FREQUENTLY ASKED QUESTIONS

Orders & Shipping

How long does it take to ship my order? When will I receive it?
  • Orders typically ship within 2-4 business days, excluding holidays.
  • We ship out of Portland, Oregon with delivery typically taking 2-3 days on the west coast, 5-7 days elsewhere in the U.S. Shipping & Delivery may be delayed during inclement weather.
How do I track my order?

You can track your order after you received your shipment confirmation. It may take up to 24 hours to receive an estimated delivery date.

How can I change or cancel my order?

To change or cancel your order, contact Customer Service by email at support@bgreynolds.com.  We cannot guarantee changes can be made after 24 hours.

Can you ship internationally?

At the moment we ship within the continental United States (CONUS) only — we can't yet reach Hawaii, Alaska, or U.S. territories like Guam and Puerto Rico. If you're outside our shipping range and really want some, drop a line to support@bgreynolds.com and we'll see what's possible.

Do you offer wholesale pricing for bars/restaurants/retailers?

Absolutely! Sign up for our wholesale program here

Can I return or exchange my order?

We're happy to help exchange or let you return your unopened product. Please contact support@bgreynolds.com with your order number.

Product

How do I store my syrup or mixer after I open them, and how long do they last?

In a sealed bottle, BG Reynolds products are at their best before the Best By date on the bottle, set 2 years from the date of production. After that they're still usable but may have separated or discolored.

Once opened, refrigerate. Use syrups within about 90 days; our juice-based mixers are more perishable, so use those within about 30 days; bitters keep about 90 days.

There's stuff floating in my bottle, or my product seems to have separated, is this normal?

Our products are crafted with natural ingredients, so you may notice some spice, nut, or fruit sediment settling at the bottom or floating to the top of your bottle. This is normal and adds to the freshness and flavor of our products. Just give the bottle a good shake before you enjoy it.

Do you make custom syrups or mixers?

We love hearing from our customers and learning about their preferences. While we don’t offer custom mixers or syrups at the moment, we are always open to new ideas and requests. If you have any suggestions or special needs, please e-mail us at support@bgreynolds.com and we will try our best to accommodate them.

Where are the products produced and bottled?

All our products are manufactured and bottled with pride in Portland, Oregon, USA.

Are your products alcoholic?

Our syrups and mixers are non-alcoholic — add your own spirit, or don't. Our bitters are the one exception: they're alcoholic but non-potable, a concentrated seasoning used by the dash, not something you'd drink on its own.

Are your products Gluten Free, Vegan, Kosher, Halal or non-GMO certified?

While our products meet these standards, they are not officially certified.

Do you have Donn's Mix?

Yes! Our version is called Paradise Blend

Do you make Donn's Spices?

Sure do! We call ours Tiki Spices

I want a syrup you don't make any more, how can I get it?

We rerelease old favorites from time to time as limited runs. See which ones might come back — and cast a vote — on our Lost Flavors page, and sign up for our newsletter to hear about revivals.

Do you offer sizes larger than 750ml?

We can make product in gallon sizes with a minimum 80 gallon order. Please contact support@bgreynolds.com for more information.

Discounts

Do you offer a military discount?

BG Reynolds is a veteran owned business and we're happy to offer a 10% discount for active and retired military. Send a picture of your Veterans ID to support@bgreynolds.com and we'll get you signed up!

Can I get a discount if I order a lot?

If you are a retailer, bar/restaurant, or event coordinator please sign up for our wholesale program.

Didn't find an answer to your question?

Reach out to us at support@bgreynolds.com

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