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FREQUENTLY ASKED QUESTIONS
- Orders typically ship within 2 business days
- We ship out of Portland, Oregon with delivery typically taking 2-3 days on the west coast, 5-7 days elsewhere in the U.S. Shipping & Delivery may be delayed during inclement weather.
You can track your order after you received your shipment confirmation. It may take up to 24 hours to receive an estimated delivery date.
To change or cancel your order, contact Customer Service by email at support@bgreynolds.com. We cannot guarantee changes can be made after 24 hours.
For international orders, please reach out to support@bgreynolds.com.
Absolutely! Sign up for our wholesale program here
We're happy to help exchange or let you return your unopened product. Please contact support@bgreynolds.com with your order number.
In a sealed bottle, BG Reynolds products are at their best before the Best By date on the bottle, which is set 2 years from the date of production. After that date, your syrup or mixer will still be usable, but may have separated or discolored by that date.
After opening, we can't guarantee how long it will last, but recommend refrigeration and use within 90 days.
Our products are crafted with natural ingredients, so you may notice some spice, nut, or fruit sediment settling at the bottom or floating to the top of your bottle. This is normal and adds to the freshness and flavor of our products. Just give the bottle a good shake before you enjoy it.
We love hearing from our customers and learning about their preferences. While we don’t offer custom mixers or syrups at the moment, we are always open to new ideas and requests. If you have any suggestions or special needs, please e-mail us at support@bgreynolds.com and we will try our best to accommodate them.
All our products are manufactured and bottled with pride in Portland, Oregon, USA.
While our products meet these standards, they are not officially certified.
Yes! Our version is called Paradise Blend
Sure do! We call ours Tiki Spices
We do rerelease our old favorites from time to time as limited releases, sign up for our newsletter to hear all about it!
We can make product in gallon sizes with a minimum 80 gallon order. Please contact support@bgreynolds.com for more information.
BG Reynolds is a veteran owned business and we're happy to offer a 10% discount for active and retired military. Send a picture of your Veterans ID to support@bgreynolds.com and we'll get you signed up!
If you are a retailer, bar/restaurant, or event coordinator please sign up for our wholesale program.
Didn't find an answer to your question?
Reach out to us at support@bgreynolds.com